Bear Woods has been serving our customers with woodworking supplies and clock parts since 1987. We are committed to providing a high level of customer service to ensure that the ordering process goes smoothly from the beginning to the end. Our products have been carefully selected our line of products to ensure that they are of high quality. Our main warehouse is located in Langley - about 30 minutes outside of Vancouver, British Columbia.
Scroll down to find out more information about the ordering process, shipping options, and other frequently asked questions. Can't find what you're looking for? Feel free to contact us by email or phone.
We recommend placing orders over the website, as it is the most secure and easy process. We accept orders by phone, fax, or by email if you have an account with us. Please contact us if you would like to be put on payment terms so that payments can be paid via check. Not everyone may be accepted, but we will happily discuss!
When placing the order on the website, please check your email (including your spam folder) for the confirmation. You will also receive an automated email when your order is ready to leave our warehouse, which will contain the tracking number.
If you set up an order with one of our representatives over the phone or email, we will send you an order confirmation via email. Please review it and confirm the order - we will prepare the order to be shipped, but it will not leave our warehouse until it has been confirmed.
If your school/school district has set up terms with us, we will require the contact information of the accountant so that we may forward the invoices to them for payment.
Most products have quantity discounts - buy more to save more!
Some products are sold in package quantities. Note the "Per bag of 25" or "Per bag of 100" and similar comments below the quantity pricing. If the item says "Per bag of 100" for example, if you order 1, you will receive 1 bag of 100 pieces.
We no longer have a print catalog - our website is the most up to date source for all of our products and pricing. Have an old catalog? Many of the products may still be available, however the pricing may no longer be accurate. Check our website or call us for updated information and availability.
We ship orders out using Canada Post and UPS. Our team ships out orders Monday to Friday with the exception of statutory holidays. We endeavor to ship most orders out same or next business days. Express orders are always shipped same day when the order is placed before 12 PM PST (but you can always call after that time and we can do our best to help). Most products ship from our main warehouse in Langley, BC, though some may ship from on of our production facilities in the US.
We have a few shipping options to choose from with Canada Post and UPS. To calculate the shipping cost, simply add items to your cart, then from the shopping cart page you can enter the shipping postal code and review the shipping costs listed below. Please note that the transit times listed are just estimates and may vary by a few business days. UPS express options are guaranteed (either 3 business days or next day delivery).
We do our best to make ordering worry free. Our team is determined to ensure you are satisfied with your purchase. You may return your order for a refund or credit within 30 days of the invoice date, however we do not accept returns for clearance/closeout items or custom items (made to order). We do have a 2% margin of error for all products; rates of unacceptability or missing quantities that are less than 2% will be reviewed on a case by case basis. We will request photos of damaged products.
Received a damaged package? Please take photos of the box upon receipt, we will require these to open a claim with the shipping service and for our reference.
Please contact us if you are not satisfied with your order.
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