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Where's my parcel?

When we ship your parcel, you will receive 2 emails from us with tracking information** (Remember to check your spam/junk folders. **2 shipping options do not include tracking). We continue to notice continued shipping disruptions. If your parcel seems stalled, be patient. More than 99.95% of our parcels are successfully delivered. For more information on the shipping method you selected please click here.

Customer Resource Center

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We will accept orders Online (Most Secure), by phone, by fax, or if you have an account with us, by email.  We accept Visa/MasterCard/American Express/Diners Club and Discover.  We also accept payment by e-transfer and wire transfer and cheque (contact us to set up an account)

Add items to your Wish List (Learn More about Wish Lists and Registering), or to your Shopping Cart as you go. You can adjust quantities as you go, or from your shopping cart. When you click on the Shopping Cart/Checkout (Top right of every page) you will see shipping options/rates, and how to make a secure online payment.

To order or make an inquiry by phone, call 1-800-565-5066 Toll-Free, or call 1-902-638-8622. We answer calls live on regular business days, between 9 AM and 3 PM Pacific Time.

Many products have quantity discounts - buy more, save more!

A) Note the "Per 100 or Per 25 or Per 1000 or Each" comments you see in the name of the product and below the grid that displays pricing info.

B) If the item says "Per 100" then Quantity of 1 means you get 100 pieces of the item.

C) Need a quantity we don't advertise? Call us or email us and we will see if we can help.

Yes! Contact us and we can discuss payment on account options for businesses, schools, and other institutions.

Not everyone will be accepted, but we will happily discuss it.

We no longer have print catalogues, instead relying on the efficiency of our website and its many categories and search options.

Canadians receive the majority of products from Bear Woods' warehouse in the Vancouver region.  Some machines and special order products come from our mills and warehouses in the USA.  In these cases, customs fees are factored into our Canadian pricing and we provide instructions to carriers to bill us directly for customs fees.

We ship most stock items the same or the next business day. If we don't have an item in stock, we will advise of options (such as a) waiting for our stock to come in and shipping all items complete, b) substitute, c) cancel an item, or d) make two shipments (we'll ask for help with paying for the second shipment).Items marked Special Order (example being case quantities of dowels or wood buttons) are generally ready within 2 weeks to ship but may take up to 4 weeks. We will advise of a lead time and potential delays.

1) We ship Monday through Friday and endeavor to ship most items the same day or before end of the next business day. We ship Express orders the same day when received before noon Pacific Time. (But you can always call us and we'll do our best to help).

2) Bear Woods lets Canadians choose from options available with Canada Post and with UPS. From the Shopping Cart (link is at the top right of every page) when you enter your Postal Code, the page will generate shipping options.

3) Shipping is by weight and provided at or BELOW our cost. We believe it is most transparent to provide fair prices, rather than absorbing the cost of all shipping.

1) All Hardwood Dowels (unless noted as Singles) besides Birch are Specially Made To Order in the USA.  

2) All Wood Plugs and Wood Buttons noted as being sold in quantities of 1000 are Special Order Wood Plugs/Buttons, Made to Order in the USA. Often a minimum order of 5000 pieces is required, but we will do our best to accommodate smaller amounts, so just place the order for your desired amount and we will be in touch as necessary.      (Bags of 100 are Stock Items, ready to ship)

3) Want a different quantity?  Ask us, we'll do our best to help. 

Please read on for terms and conditions.

Bear Woods Supply Company SPECIAL ORDER  POLICY (Continental USA & CANADA)

Please note that all items designated as "Special Order" are not stocked by us but are ordered and scheduled for manufacture when we process your order. Special order items must be prepaid. After you place your order we will send you an "Order Confirmation" advising approximate lead time. Once we confirm your order we do not accept cancellations for work in progress. Usually but not always we can cancel an order if we receive notice within 2 days of confirming your order. We do not accept returns for special order items unless defective if notified within 7 days of delivery. You are responsible for returning product freight prepaid unless we advise otherwise. All returns must be authorized by Bear Woods Supply in writing and returned as per instructions. We will refund or replace at our discretion after examination of returned product. Product must be returned in its original condition. We will reimburse shipping charges for defective products shipped according to our written instructions.


LEAD TIME BEFORE SHIPPING: Generally 1 - 4 weeks.

This is the best estimate - if the timing is going to be longer, we will let you know as soon as we know from our production manager.  If you have time constraints it is your responsibility to advise when ordering or within 1 day of receiving our order confirmation so that we can advise if we can ship by your required time.

Our website provides options for shipping at our actual cost, but they are estimates at that moment, as the weight of wood can vary.  We will advise at the time of shipping if we can provide a refund, or if we require a few dollars extra to cover the costs of shipping.

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