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Special Orders of Wood Dowels and Wood Buttons (Wood Plugs) - USA Made

Bear Woods supplies hundreds of thousands of wood dowels and wood plugs to Canadians each year, and each pieces is made right here in the USA.  

Some dowels we sell as singles, but most are case quantity so that our minimum order size is met (about $200 for dowels).  As for wood plugs, we stock many sizes and wood species.  We also offer dozens of sizes of wood plugs in species such as Ash, Mahogany, and Walnut.  These will be special order items.

1) All Hardwood Dowels (unless noted as Singles) besides Birch are Specially Made To Order in the USA.  

2) All Wood Plugs and Wood Buttons noted as being sold in quantities of 1000 are Special Order Wood Plugs/Buttons, Made to Order in the USA. Often a minimum order of 5000 pieces is required, but we will do our best to accommodate smaller amounts, so just place the order for your desired amount and we will be in touch as necessary.      (Bags of 100 are Stock Items, ready to ship)

3) Want a different quantity?  Ask us, we'll do our best to help.

Please read on for terms and conditions.

Bear Woods Supply Company SPECIAL ORDER  POLICY (Continental USA & CANADA)

Please note that all items designated as "Special Order" are not stocked by us but are ordered and scheduled for manufacture when we process your order. Special order items must be prepaid. After you place your order we will send you an "Order Confirmation" advising approximate lead time. Once we confirm your order we do not accept cancellations for work in progress. Usually but not always we can cancel an order if we receive notice within 2 days of confirming your order. We do not accept returns for special order items unless defective if notified within 7 days of delivery. You are responsible for returning product freight prepaid unless we advise otherwise. All returns must be authorized by Bear Woods Supply in writing and returned as per instructions. We will refund or replace at our discretion after examination of returned product. Product must be returned in original condition. We will reimburse shipping charges for defective product shipped according to our written instructions.

LEAD TIME BEFORE SHIPPING: Generally 2 - 4 weeks.

This is a best estimate - if timing is going to be longer, we will let you know as soon as we know from our production manager.  If you have time constraints it is your responsibility to advise when ordering or within 1 day of receiving our order confirmation so that we can advise if we can ship by your required time.

Our website provides options for shipping at our actual cost, but they are estimates at that moment, as the weight of wood can vary.  We will advise at time of shipping if we can provide a refund, or if we require a few dollars extra to cover costs of shipping.


SPECIAL ORDER POLICY INTERNATIONAL ORDERS (outside of continental USA and Canada)

Special order items must be prepaid. After you place your order we will send you an "Order Confirmation" advising approximate lead time. Once we confirm your order we do not accept cancellations for work in progress. Usually but not always we can cancel an order if we receive notice within 2 days of confirming your order. We do not accept returns for special order items unless defective if notified within 7 days of delivery. All returns must be authorized by Bear Woods Supply in writing and returned as per instructions. We will refund or replace returned product at our discretion after examination. Due to the high cost of shipping overseas you are responsible for ALL freight costs regardless of the reason for return or replacement.

LEAD TIME BEFORE SHIPPING: Generally 2 - 4 weeks.

This is a best estimate - if timing is going to be longer, we will let you know as soon as we know from our production manager.  If you have time constraints it is your responsibility to advise when ordering or within 1 day of receiving our order confirmation so that we can advise if we can ship by your required time.

Our website provides options for shipping at our actual cost, but they are estimates at that moment, as the weight of wood can vary.  We will advise at time of shipping if we can provide a refund, or if we require a few dollars extra to cover costs of shipping.

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