Most orders (99%) are shipped within 1-2
business day complete. If an item you have ordered is not in stock we
will advise you ASAP when we expect to be able to ship.
How long will it take for delivery?
Canada Post Expedited delivers most
shipments within 1 - 8 business days depending on location.
Fedex - Ground shipments take about 1 -
7 business days from date of pickup, Fedex Priority usually takes
1-2 business days and Fedex Economy usually takes 2 business days
from date of pickup.
Order Tracking
Track
your order On-Line at your convenience. Each parcel is barcoded for
easy tracking and delivery confirmation. We will send you an e-mail
notification the day we ship your order containing your tracking number
and a direct internet link so that you can track your package on-line,
at your convenience.
Guarantee
Ordering from Bear Woods is worry free.
You must be satisfied with your purchase. You may return any catalogue
item, except books, plans, videos and sale items in original condition
and packaging suitable for resale within 30 days from date of invoice.
We will issue a prompt and courteous refund or credit as you request.
It's that simple.
Returns
Please call 1-800-565-5066
or 1-902-638-8622 for a Return Authorization number and shipping
instructions before making a return. We will not accept or be
responsible for returns made without a valid Return Authorization
number. We will credit for shipping if return is due to our error and
you have followed our shipping instructions.
Back Orders
Most orders (99%) are shipped within 1
business day complete. If an item you have ordered is not in stock we
will advise you ASAP when we expect to be able to ship. As per your
instructions we will 1) Ship all available items immediately. 2) Wait
until we can ship your order complete. 3) Cancel your order. 4) Ship
what we have in stock and back order the items that are out of stock if
the value of the back order is $100 or greater.
Privacy
We
do not rent or exchange information concerning our customers, this
includes customer mailing addresses, email addresses or telephone
numbers, and we have no plans to do so in the future. We maintain that
information in our own records only so that we can contact you.
We
do not collect or maintain any information about how you as an
individual use our website. We analyze our web log statistics as a
whole, but we do not track your browsing as an individual, and we do
not share or offer this information to other companies.
We
occasionally call our customers to ask them how our service is.
However, we do no telephone marketing.
What Are Cookies, and Do We Use
Them?
Cookies
are bits of information that your browser maintains to help a server
(such as our website) communicate with you. Our website uses cookies to
track whether or not you are logged in.
We
do this partly as a convenience for you, so that when you place your
order, your billing information is filled in for you automatically. But
we also need cookies, in case you leave our site and return, so that we
can recognize and match your login and shopping information with your
session on the Internet.
As
you browse and order on our site, our servers log your activity and
your path through our site, recording each request for a page or other
information. We collect and analyze data about how visitors use this
website, but we do not use this information to identify or contact
individual users, nor do we supply any data that could identify
individual users to a third party. We use this data only to improve our
site and our services. We do nothing with this information, other than
analyze it in aggregate, or diagnose occasional problems.
If
you are concerned about cookies, and you want to avoid keeping them on
your machine, we urge you to use or purchase one of the many excellent
"Cookie Eliminator" programs that are available. Other than forcing you
to log in again, using a cookie cleaning program will not affect your
use of our site.
Security
Protecting our customer's information is
always a concern, whether it's online or through traditional methods.
In order to protect your personal information on our website we use the
highest SSL security currently supported by the most commonly used web
browsers. This is the same High-grade (AES-256 256 bit) SSL Encryption
that banks use for their on-line web customers. When you are ready to
checkout and reach our "Billing Information" page the information you
provide will be encrypted using SSL. To confirm that you are in an SSL
session our website address should start with "https" and include our
domain as in "https://www.bearwood.com/". In addition you should see a
closed padlock icon somewhere in your web browser. All online credit
card payments are processed by one of the largest payment processors in
the world on their SSL secure servers. We do not see, know, store or
have access to your credit card number, expiration date, CVV or other
personal credit card information.
Holiday's
Our office and warehouse will be
closed on New Year's Day, Christmas Day, Good Friday, Canada Day,
Labour Day and Remembrance Day.
Our warehouse and
office will also be closed
Aug. 2 - Aug. 6, 2010 (Summer break)) Aug.
23 - Aug. 27, 2010 (Inventory) Dec.
20 - Dec. 31, 2010 (Winter break)
Telephone Orders (Toll Free)
If
you prefer, you can place your order by calling our 800 number:
1-800-565-5066 (U.S.A. & Canada)
or
1-902-638-8622
(International)
We are available to
take your orders by phone during our normal business hours (Monday to
Friday, 8:00am to 5:00pm Eastern Standard Time, statutory holidays
excepted). When you call we will ask for your name, address phone
number, e-mail address and credit card number. Please have this
information ready.
Fax Orders (Toll Free)
1-888-599-1118 (U.S.A. & Canada)
or
1-902-638-8637
(International)
We will send you a quotation for your approval
Mail Orders
Please ask for a quotation if paying by check. Checks received that do
not cover cost of the order and shipping will be returned.
Mailing address:
Bear Woods Supply Co. Inc.
PO Box 275
Cornwallis, Nova Scotia B0S 1H0
Canada
Each
order must include:
your
name
your address
your daytime phone number
For
each item ordered, please be sure to include the following information:
stock
number
description
quantity ordered
unit price
total price
Paying Your Fax or Mail Order by Credit Card
We
accept Visa and MasterCard. When you complete the form, please be sure
to include your card number, expiry date and your signature.
Paying
your Mail Order by Cheque: We only
accept Money Orders. Personal checks are not accepted. Money Orders
should made payable to "Bear Woods Supply Co. Inc." Checks must
be in Canadian funds.
Discounts & Pricing
We do reserve the right to correct
errors or make price changes. In the unlikely event of a correction or
price change you will be notified and approval obtained prior to order
processing. Current web prices will apply on all orders
